Asana Reviews: Overview, Features & Pricing

Our Score: 84/100

Asana is a project management software with a mobile app designed to help teams organize, track, and manage their work. It like a place where everything from the most immediate details to the big picture is organized. With Asana, each person knows what they should be doing and why. This clarity, transparency, and focus allow teams to collaborate with less friction and produce great results.

Asana Overview

Key Features

Asana helps teams manage projects and tasks in one tool. Teams can create projects, assign work to teammates, specify deadlines, and communicate about tasks directly in Asana. It also includes reporting tools, file attachments, calendars, and more.

Features Availability
1. Project Planning & Scheduling
1.1. Setting priorities and deadlines
1.2. Resources & Workload Management
1.3. Support Agile Methodologies
1.4. Gantt Chart
2. Task Management
2.1. Assigning tasks to team members
2.2. Attach files to the task
2.3. Comments on task
2.4. Custom status
2.5. Custom workflows
2.6. Task dependencies
2.7. Sub Task
2.8. Progress Tracking / Status
2.9. Notifications
2.10. Time tracking
3. Reporting
3.1. Status reports
3.2. Risk Reports
3.3. Executive Reports
3.4. Resource Reports
4. Project Financial Management
4.1. Budgeting
4.2. Payments / Billing
4.3. Purchase Orders
4.4. Integration with Accounting Systems
5. Other Features
5.1. Document Management
5.2. Portfolio Management
5.3. Mobile App

Project Management

Asana helps you organize and plan all of the tasks related to a specific initiative, goal, or big piece of work. You can visualize projects as a list or board, as well as on a calendar or Timeline. You also are able to see how all your projects are progressing in real time with Portfolios, so you can proactively address risks and report updates to stakeholders. In addition, Asana allows you to turn common processes into templates which can be used in the next new project.

Task Management

Task Management in Asana
Task Management

In Asana, you are able to track tasks from beginning to end, delegating subtasks to teammates, share files, feedback, ideas, setting deadlines to make sure projects get done on time, and more. You can also use custom fields to make additional info. For example, you can add “Priority” field so everyone understands which are more important or require more time, so teams can plan their time and meet deadlines.

Agile & Scrum

Agile is a collection of project management principles emphasizing flexibility, adaptability, and execution, over rigid project planning. Asana has agile management tools your team needs including Bug tracking, Sprint planning, Product feedback, Product launches, Product roadmap, and Work requests.

To-do Lists

Asana provides a To-do list app to make your to-do list as simple or detailed as you need. Then, tie the work back to larger projects, loop in teammates, and make sure nothing falls through the cracks. In Asana, you can see everything you need to do today in My Tasks — so you can prioritize and plan your day. Get notified when to-dos are approaching their due date so nothing slips through the cracks.

API & Integration

Asana has integrations with other SaaS tools, including Gmail, Slack, Microsoft Outlook, Dropbox, Box, Google Drive, Zapier, IFTTT, Wufoo, JotForm, Okta, OneLogin, Harvest, Instagantt, and Zendesk.

It also provides Open API that allows customers or third-party developers to build on the Asana platform and customize Asana to the unique way their teams work. Common use cases include automating repetitive tasks, chaining processes, automating reporting on tasks and projects, and syncing with databases or other tools.

Mobile App

Asana Mobile App
Mobile App

With Asana’s mobile app, you can stay on top of your work from anywhere. Use the app to quickly capture tasks, to-dos, reminders, and ideas. Get updates from teammates, organize tasks and projects for work, or manage your to-do list for the day. Below are what you can do with Asana mobile app:

  • Add a task for to-dos, reminders, ideas, and requests—before you forget
  • See your work to-do list in your “My Tasks” view
  • Create projects to organize your tasks in lists or boards
  • Add due dates, assignees, followers, details, and files to your tasks
  • Comment on tasks from anywhere to clarify instructions or ask questions
  • An offline mode that enables you to operate all features and updates will sync in Asana when you’re back online.

Asana Apps on Google Play Asana Apps on App Store

User Experience

Asana has a free plan (basic version) and three paid plans with a free trial for 30 days. Unfortunately, the free trial required a credit card. So I just try Asana using a basic version which has very limited features such as task management and conversation.

Basically, Asana has intuitive features and easy to use but some function is not simple enough. For example, delete a task is required 3 steps, you must open the task details view, then open task details menu, and then click “Delete Task”. I think it can be simplified to only 1 step, like put the “Delete Task” button in the line view.

Another drawback is Asana not let users attach files to the comments. File only can be attached to the task. And when there have been many comments and logged activities, I must scroll down the detailed view every time I want to see the last comments or activities. But a comment or attachment can be placed to the top using a “Pin to top” feature. I think it would be better if Asana makes the comments, attachments, and logged activities can be sort based on create date and saved automatically, so in next time users can see the last comments, activities, and attachment by default.

The task status also not simple enough, there are no task status options by default. So I start looking for an article in Asana’s user guide about this topic. And I found a way to make task status options with the Custom Fields feature. I think it would be better if asana added task status options to each project by default to reduce the learning time of new users.

Because the limitations of features that I can try in the basic version, so I’m also looking for Asana user experience from around the Web such as Capterra, G2 Crowd, and Trustradius. Overall, almost all reviewer has a good experience with Asana. Kirk Brote, a reviewer from Trustradius said that implementing Asana helped resolve many communication issues they had between teams around needs, user stories, requirements, the intended implementation, and how the details fit together, both large and small.

But there are also negative reviews. For example, Adam H, a reviewer from Capterra said that the major downside to Asana used in a working environment is that tasks can’t be assigned priorities, which can result in frequent check-ins on the list to ensure you are prioritizing tasks properly. But I think he may use the drag and drop feature to sort tasks and the most prioritized tasks begin from the top.

Customer Support

Asana provides User Guide and FAQs to answer common issues that can be found on their customer support page. Customers also can reach customer support through email for questions that can’t be answered from the FAQs.

For subscribers to its Premium Plan, Asana offers access to Success Managers: a team of support specialists dedicated to ensuring clients enjoy a positive experience as they grow with Asana. Customer Success Managers help teams through ongoing training, intuitive fixes and workflow optimization.

Pricing

Asana has four pricing options — Free, Premium, Business, and Enterprise. The Premium plan costs $9.99 per month (per member) when billed annually, Business plan costs $19.99 per month (per member) when billed annually, and the Enterprise plan requires a call with the sales team for a custom quote. The main differences between the plans include the number of team members allowed, features, priority support, security, and custom branding.

Pros and Cons

Pros

Asana has intuitive features, easy-to-use,  and flexible enough which can be used for many project types. It also good free project management software that allows up to 15 users to collaborate on unlimited projects and tasks. Furthermore, Asana can be integrated with many other systems and provides an Open API for software and scripts to read information from inside Asana, input information from outside Asana, and automatically react when things change. And the last interesting thing about this software is a mobile app that makes you easily organize your project on the go.

Cons

Files can’t be attached to the comments. The task can’t be assigned to two or more peoples. There is no Gantt chart view, but Asana has a timeline view for an alternative.

Conclusion

Asana is one of the most popular simple project management software in the world. It suitable for different project types such as marketing project, product launch, software development, and many more. It also a good choice for you who are looking for free project management software which the number of projects and tasks are not limited.

Our Score

Functionality 82/100
Flexibility 90/100
Usability 80/100
Pricing 85/100
Total Score 84/100

About Asana

Asana was founded in 2008 by Facebook co-founder Dustin Moskovitz and ex-Google-and-Facebook engineer Justin Rosenstein, who both worked on improving the productivity of employees at Facebook. It officially launched for free out of beta in November 2011 and commercially in April 2012.

Headquartered in San Francisco, CA, Asana has more than 50,000 paying organizations and millions of users across 195 countries. Customers such as AB-InBev, Airbnb, Disney, KLM Air France, NASA, Overstock.com, Uber, Viessmann Group, Vox Media, and Zalando use Asana to manage everything from marketing campaigns to product launches to company goals.

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