Best Appointment Scheduling Software in 2019

If you are a service-based business owner that requires clients to make appointments, scheduling appointments often take a lot of time. So, scheduling appointments are one of those tasks you should be passing on to appointment scheduling software to save your time.

For example, answering the same questions over and over related to service availability. In addition, you must also contact the client again to remind them of the upcoming appointments.

Best Appointment Scheduling Software Overall
Software Features Best Suited For
Simplybook.me

Scheduling appointments (individual, classes, events), online booking page, marketing tools, payment processing

School or Universities, Hospital or Health Services, Fitness Class, etc.
Acuity Scheduling

Scheduling appointments (individual, classes, events), online booking page, marketing tools, payment processing

Service-based businesses such as coaching, consulting, salon, and other similar services.

Appointy

Scheduling appointments (individual, classes, events), online booking page/widget, marketing tools, payment processing

Service-based businesses related to resources such as rooms, classrooms, etc.

Best Appointment Scheduling Software for Small Business
Software Features Best Suited For
Setmore

Scheduling appointments (individual or classes), online booking page, payment processing

Coaching, consulting, tutoring
10to8

Scheduling appointments (individual, classes, events), online booking page, email marketing tool, payment processing

Traning, tutoring, yoga classes, and other similar services

Why Use Appointment Scheduling Software?

By using appointment scheduling software, customers can view your availability and schedule their appointments themselves. Thus, you no longer need to answer questions about service availability repeatedly.

Most importantly, the software can prevent error such as overlapping schedules. Because this platform will automatically make time and staff which are fully booked become unavailable to clients.

After an appointment has been made, your customers will receive reminders about upcoming appointments. So you don’t need to do anything like contact your clients by phone to remind them.

In addition, business owners are always trying to get new customers and keep customers coming back. So that business owners always try to promote their services in various ways.

For example, by giving discount coupons, sell gift certificates, sending marketing campaigns via email, etc. However, all these promotional activities will be much easier with the right appointment scheduling software.

How We Evaluated Appointment Scheduling Software

There are a large number of Appointment Scheduling Software on the market today. All of them claim that they can make scheduling appointments and booking processes easier. So to make it easier for you to find the one that best suits your needs, we have researched and analyzed dozens of options to find the best for you.

In our research, we tried to find software that could make the appointment process easier. However, the ease of use is not only for you as a business owner, but also for your customers. For example, the ease of viewing service availability, booking appointments, and get reminders of upcoming appointments.

The software must also be able to collect customer data and contact information. Thus, you can contact your customers to provide information such as upcoming events and special offers.

As a result, we found several great appointment scheduling software that we can recommend for you. Because all of them offers complete and flexible features.

Best Appointment Scheduling Software Overall

Each platform outlined below is may (or may not) work best for your unique needs. Therefore, you must first determine what your business needs. So you can choose the right tool for your business.

Below is the best Appointment scheduling software chosen by our reviewer team to help you choose the right tool for your business.

SimplyBook.me (Our Score: 95/100)

SimplyBook.me Dashboard
SimplyBook.me Dashboard

The best thing about SimplyBook.me is its complete and flexible features. Because this platform is designed to help you manage a diverse business or organization.

With this software, you can create and manage different kinds of services. For example creating classes, events, and individual appointments. In addition, you can also create a pack of services with a particular number of sessions in it.

Marketing Tools

Simplybook.me also provides sales and marketing tools to grow your business. Firstly, there is a “reviews” feature that sends an automatic email to your customers after a service to request feedback from them. Then the feedback can be published on your booking website as a review.

Secondly, you can make a referral program for your existing customers. So when your existing customers promote your services to friends and family, they will get a reward for it.

Thirdly, you can use Gift Cards and Coupons to promote your services. Your current clients can purchase your Gift Cards to give to their friends and family. Customers can then use these to pay for or get a discount on your services. Meanwhile, you can use Coupons to gives your customers a special discount on specific days or even parts of the day.

Online Booking Page

For business owners, Simplybook.me is really like a site builder tool. Because of this platform allows you to build an entire site around your booking page. In addition, you can choose one of their many templates, and brand your booking page.

When booking an appointment for the first time, customers are required to create a login account. Then customers are able to book and pays for a group, more than one service, and book certain staff members. But it depends on the available services or staff.

The only thing that the customer can’t do is make recurring appointments in one order.

Pros

The best thing about SimplyBook.me is its flexibility. It also gives marketers a feature to promote your business such as Coupons and Gift Certificates. In addition, there are several payment system options to accept payment from your customers.

Cons

As mentioned above, SimplyBook.me not let customers make a recurring appointment as they want. But it allows business owners to create a pack of services with a particular number of sessions in it.

Pricing

Simplybook.me has a free subscription option and three paid plans: Basic ($9.90/month), Standard ($19.90/month), and Premium ($39.90/month). The main differences between the plans include the number of bookings and the availability of custom features.

Visit SimplyBook.me

Acuity Scheduling (Our Score: 92/100)

Appointment Scheduling Software from Acuity
Appointment Scheduling Software from Acuity

Acuity is an appointment-booking program that best suited for service-based businesses such as coaching, consulting, salon, and other similar services. Because Acuity provides an easy and flexible way for customers and staff to make an appointment.

If you’re in the medical field that must comply with HIPAA, you should know that Acuity Scheduling is secure enough for booking such appointments.

For business owners, they can specify appointment types and set pricing for each of them. In addition, Acuity allows them to create service packages and schedule classes or group events.

Marketing Tools

Like Simplybook.me, Acuity allows you to offer coupons and vouchers to your customers for discounts. So you can promote your services to increase your sales while providing your customers with a booking experience.

Online Booking Page

There is also an online booking page that enables your customers to see your calendar availability in real-time. In addition, Acuity has auto-adjust for time zones that make clients easily book appointments by themselves.

The online booking page also lets clients add themselves to the waiting list. This feature is used if the desired day and time are already booked. So Acuity really helps clients not to miss opportunities when schedules are often fully booked.

Another interesting thing about Acuity is the option to let clients give tip to the staff after a service. While giving a tip on Acuity can be done via Stripe, Square, and PayPal.

Pros

Firstly, there is an auto-adjust for time zones which is very helpful for clients when making an appointment. Secondly, this system automatically sends reminders about the upcoming appointments to keep clients prompt. Thirdly, clients are able to add themselves to the waiting list.

Cons

It is a little bit pricey for small businesses.

Pricing

Like many Appointment Scheduling Software and Booking Apps, Acuity’s pricing is concerned with the number of staff who will be sharing the calendar. It offers one free plan and three paid subscription plans: Emerging ($15/month), Growing ($25/month), and Powerhouse ($50/month).

The main differences between the plans are the number of calendars included, custom API & CSS, sign Business Associate Agreement (BAA) for HIPAA Compliance, and more.

Visit Acuity

Appointy (Our Score: 90/100)

Appointy Dashboard
Appointy Dashboard

Appointy is an advanced appointment scheduling software that allows you to manage your clients and market your services. You can think of Appointy as the e-commerce system for a service industry like Spas, Salons, Doctors, Dentists, etc.

With this software, you can schedule appointments, classes, workshops, events, tours, rides, and activities. In addition, Appointy allows you linking service to resources such as rooms, tennis courts, massage chairs, etc.

Marketing Tools

Appointy provides inbuilt marketing tools for businesses such as email marketing and discounts. In addition, this platform can help businesses to grow exponentially using social networking channels like Facebook and Twitter.

To promote your business, there are several promotional features that can be used. Firstly, you can sell gift certificates to clients that can be redeemed online at the time of booking.

Secondly, Appointy lets you create a “Discount Coupon” to offer a discounted price on any service to your clients. But you can also create an “Offer Coupon” to offer extra service as an add-on instead of a discounted price. Meanwhile, your clients can input the coupon code during the booking process.

Online Booking Page

In our opinion, Appointy’s online booking page is the best compared to the others. Because it can be integrated seamlessly with your own website (including WordPress).

When booking an appointment, clients are able to choose a service, staff, and time that they want. Then on the booking confirmation page, clients are able to use a coupon to get a special price or pay with a gift certificate. After booking an appointment is confirmed, clients are able to sync their appointment schedule with Outlook, Google and iCal.

For you as a business owner, you can create an intake form that gives you the ability to ask your customers specific questions at the time of booking an appointment.

Pros

The online booking page can be integrated with your own website / WordPress. In addition, Appointy provides almost all features required for making appointments.

Cons

Unlike Simplybook.me and Acuity Scheduling, there is no feature to offer membership subscriptions to clients.

Pricing

Appointy offers one free plan and three paid subscription plans: Growth ($19.99/month), Professional ($49.99/month), and Enterprise ($79.99/month). All prices apply when billed annually.

The main differences between the plans are the number of appointments per month, number of staff access, and other additional features

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Best Appointment Scheduling Software for Small Business

Appointment scheduling software for small businesses must have affordable prices. However, the low price doesn’t always mean that the software is low in features. Because there are companies that offer a complete suite of appointment scheduling software but at an affordable price, and even free.

Setmore (Our Score: 86/100)

Setmore calendar view
Setmore Calendar view

Setmore is the best appointment scheduling software for small businesses. Because in addition to the completeness of its features, this platform is offered at a very affordable price, even for free.

The free plan limits the use only for up to 4 staff with access to almost all essential features. With Setmore, you can create services, schedule classes, take payments with Square, and more.

Meanwhile, in the premium plan, you will get additional features such as 2-way calendar sync, take payments with Stripe, send text reminders, and more. While for your customers, the premium plan makes them are able to book recurring appointments.

Online Booking Page

There is an online booking page to make it easy for your customers to book appointments. You can also integrate Setmore into your Facebook business page or Instagram to let your followers book an appointment directly from social media.

When an appointment has been made, there is an email appointment reminder that will notify your customers and staff about their upcoming appointments. But if you subscribe to the premium plan, you can also send text reminders to your customers.

In addition, you can let customers pay online through debit/credit on your Booking Page. But this feature is only available on the premium plan or above.

Pros

The best thing about Setmore is that the price is very affordable. But even though it’s cheap, this software has the ability to meet the basic needs of service-based businesses.

Cons

Meanwhile, the main drawback of Setmore is that the platform doesn’t provide marketing tools. In addition, there are no features to add additional service/add-on for each service.

Visit Setmore

10to8 (Our Score: 84/100)

10to8 dashboard page
10to8 dashboard page

10to8 is another popular appointment scheduling software for small businesses. Because this platform offers prices based on the number of appointments per month and the number of staff logins. And its prices start from free for two staff logins and 100 appointments per month.

With this software, you can schedule classes, groups, or events. The most notable standouts are integrations with many calendar systems, built-in email, surveys, and social media promotion tools. In addition, there is a handy instant chat feature.

Marketing Tool

Unlike SimplyBook.me, Acuity, and Appointy, 10to8 doesn’t provide promotional tools such as discount coupons, gift certificates, or special offers. However, this platform allows you to send marketing campaigns to all of your customers in one go.

Online Booking Page

10to8 allows your clients to book your free slots through the online booking page. But it doesn’t allow your clients to make recurring appointments, sync to their private calendars such as Google calendar and iCal.

The main drawback of the online booking page is that your clients are not able to create an account. So when your clients want to book an appointment again, they must also fill out the customer’s profile again. While for those of you as a business owner, 2 appointments mean 2 different clients, even though both have the same profile.

In addition, if you’re a business associate of an organization that must comply with HIPAA, 10to8 is secure enough to use. Because of this platform is fully encrypted bank-rate security, compliant with data protection regulation.

Pros

The best part of 10to8 is a free option that really helpful for you while starting up a new business. It offers a free plan with access to all features that can be used by 2 staff.

Another interesting feature is a 2-way client chat that allows clients to reach you if they have questions while booking.

Cons

Firstly, there is no native mobile app both on Android and iOS. Secondly, there are no promotional features such as coupons, gift certificates, and special offers. Thirdly, there are no features to add additional service/add-on for each service.

Visit 10to8

Conclusion

In conclusion, SimplyBook.me is the most flexible appointment scheduling software for business owners that we have ever try. In addition, the online booking page also gives flexibility to customers when they book appointments.

But unfortunately, SimplyBook.me doesn’t allow your clients to make recurring appointments on the online booking page. While Acuity Scheduling and Appointy allow your customers to do that.

Meanwhile, Acuity is very suitable for service-based businesses such as massage service, coaching, AC service, etc. Because in addition to the completeness of its features, this platform also allows your clients to give tips to your staff through the available online payment systems.

And finally, for those of you who is an owner of small businesses that still growing, 10to8 is the best choice for you. Because you can start using this software with access to almost all of its features for free.

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